Troubleshooting Guide
Common issues and their solutions to help you resolve payment integration problems quickly.
Payment Not Processing
Payments are not being processed or redirected correctly.
Solutions:
- Verify API keys are correctly configured
- Check that your payment domain has a valid SSL certificate
- Ensure webhook URLs are accessible and properly configured
- Verify payment provider account is active and in good standing
- Check server logs for error messages
Webhook Not Receiving Events
Webhook notifications are not being received or processed.
Solutions:
- Verify webhook URL is publicly accessible
- Check webhook secret is correctly configured
- Ensure webhook endpoint returns 200 status code
- Review webhook logs in payment provider dashboard
- Test webhook delivery using provider's test tools
SSL Certificate Issues
SSL/TLS certificate problems preventing secure connections.
Solutions:
- Ensure SSL certificate is valid and not expired
- Verify certificate is properly installed on payment domain
- Check that all certificate chain files are included
- Test SSL configuration using online SSL checker tools
- Contact your hosting provider for certificate support
API Authentication Errors
API requests are being rejected due to authentication issues.
Solutions:
- Verify API key is correct and not expired
- Check API key has proper permissions
- Ensure Authorization header is correctly formatted
- Verify API key is for the correct environment (test/live)
- Regenerate API key if necessary
Still Need Help?
If you're still experiencing issues, our support team is here to help. Contact us for personalized assistance.